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Terms & Conditions

Prowatch Security – Terms and Conditions
By accessing this website, purchasing products, or using the services provided by Prowatch Security (referred to as "Prowatch Security", "we", "us", or "our"), you agree to be bound by these Terms and Conditions. If you do not agree with these terms, please do not use our website or services.

Service Description

  • Prowatch Security provides a range of security products and services, including but not limited to:
  • CCTV systems
  • Alarm systems
  • Access control systems
  • Intercom systems
  • Security monitoring services
  • Security system installation and maintenance
  • Cloud storage and remote access services
These services are intended for lawful personal, residential, commercial, and industrial use.

User Accounts

  • Certain services may require the creation of a user account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
  • You agree to:
  • Provide accurate and complete information during account registration
  • Maintain the security of your login details
  • Update your account information when necessary
Prowatch Security is not responsible for unauthorised access resulting from compromised account credentials.

Product Information and Pricing

  • We strive to ensure that all product descriptions, specifications, and pricing information displayed on our website are accurate. However, errors may occur.
  • Prowatch Security reserves the right to:
  • Correct any pricing or product information errors
  • Modify pricing or product availability at any time
  • Cancel or refuse orders where necessary
All orders are subject to availability and confirmation.

Ordering and Payment

When you place an order with Prowatch Security, it constitutes an offer to purchase products or services. All orders are subject to acceptance and confirmation. You agree to provide accurate, current, and complete payment and account information for all transactions. Payment methods accepted will be outlined during the checkout or invoicing process.

Cloud Storage and Monitoring Services

  • Some services offered by Prowatch Security may include:
  • Cloud video storage
  • Remote monitoring
  • Alarm monitoring
  • Mobile access platforms
  • Specific terms may apply to these services, including:

  • Service availability
  • Storage limitations
  • Monitoring response procedures
  • Subscription billing arrangements
To cancel a subscription service, you must contact Prowatch Security directly. Your subscription will remain active until the end of the current billing period and will not be renewed unless agreed. Refunds are not provided for partially used subscription periods.

Installation Services

  • Where professional installation services are provided, additional terms may apply relating to:
  • Scope of installation
  • Scheduling of works
  • Site access requirements
  • Additional labour or equipment requirements
Clients must ensure safe access to the installation site and provide any necessary permissions required to perform installation work.

Warranty and Disclaimers

  • Products supplied by Prowatch Security may be covered by manufacturer warranties where applicable.
  • To the maximum extent permitted by law:
  • All other warranties, express or implied, are disclaimed.
  • We do not guarantee that our services will be uninterrupted, error-free, or completely secure.
Security systems are designed to reduce risk but cannot guarantee the prevention of theft, damage, or security breaches.

Limitation of Liability

To the maximum extent permitted by law, Prowatch Security will not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or services. Our total liability for any claim arising from the use of our products or services will not exceed the amount paid for the specific product or service.

Intellectual Property

  • All content on this website, including but not limited to:
  • Logos
  • Trademarks
  • Text
  • Images
  • Graphics
  • Software
  • Website design
remains the property of Prowatch Security or its licensors and is protected by applicable intellectual property laws. No content may be reproduced, distributed, or used without prior written consent.

Acceptable Use

  • You agree to use our website and services responsibly and in accordance with applicable laws.
  • You must not:
  • Attempt unauthorised access to systems or networks
  • Interfere with security services or infrastructure
  • Use our services for unlawful activities
  • Violate privacy or surveillance laws

Termination

Prowatch Security reserves the right to suspend or terminate access to our services at any time where misuse or violation of these terms occurs. You may also terminate your use of our services at any time. Where subscription services apply, cancellation requests must be submitted to Prowatch Security. Access will continue until the end of the billing period.

Governing Law

These Terms and Conditions are governed by the laws of the State of Victoria, Australia. By using our website and services, you agree to submit to the jurisdiction of the courts of Victoria for the resolution of any disputes.

Amendments to Terms

Prowatch Security reserves the right to update or modify these Terms and Conditions at any time. Updated terms will be published on this page. Continued use of our website or services constitutes acceptance of any revised terms.

Contact Information

If you have any questions regarding these Terms and Conditions, please contact: Prowatch SecurityMelbourne, VictoriaPhone: 1300 776 928Email: info@prowatchsecurity.com.au